Three things to set up, once.
After that you mostly do not open it, which is the point. You check in when somebody needs you.

Connect the number you already use
You scan a code once from the app, the same way you would link WhatsApp on a laptop. Your customers keep messaging the number they always did. Nothing about your contacts changes.
Load what you know
Paste in the things you answer twenty times a week. Sizes, layouts, prices you are happy to publish, facilities, what is near the site, when it hands over. Bo answers from this and from nothing else, which is the whole reason it can be left running.
Draw the reply
Pick what a customer might type and what should happen next. A greeting, a question, a follow up a day later. You build it by dragging, not by writing rules.
When somebody needs a person
Bo flags the conversation and stops answering it. You get a list of who is waiting, in one place, and you pick up where it left off. The customer never sees a handover, they just see you reply.
- Customer said: Can I view this weekend? I am free Saturday morning8:15pm
- The bot said: Let me pass you to the agent for viewing times. They will reply here shortly.8:15pm
- Agent said: Hi, this is Aisyah. Saturday 10am works. Shall I put you down?8:41pm

That is the whole product.
There is no second half we are holding back for a higher tier.
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